1. I purchased a drum kit and cannot find the download link. Where is it?
Click Here to look up your order and retrieve your drum sample download links.
All drum kits and digital downloads links are sent to the e-mail address your order was placed under. Occasionally, some e-mail services and filters will re-direct our e-mails to your SPAM Folder/Filter. If your PayPal e-mail address is different than the order e-mail address, check your PayPal e-mail inbox.
Please check your SPAM Folder/Filter before contacting Customer Service. The subject line for order e-mails looks like this:
Should you have further trouble locating your order download link, contact Customer Service by clicking here OR manually retrieve your orders by clicking here
2. Do you have wholesale or bulk pricing for the Custom Flash Drives?
Yes. For wholesale pricing information and logistics please use our contact form by clicking here.
3. Can you recommend which drum kits I should purchase?
We like our drums to hit hard and sound dirty, but we also have "clean" sounds & samples. All of our drum kits are hand selected or designed with hip hop & boom bap producers in mind. However, this doesn't mean that our sounds are limited to those specific genres. Our kits easily fit into Pop, Electronic, Dubstep, and numerous other genres. Our drum kits are designed to be timeless and cross-genre ready. With that being said, if you are looking for a particular "sound" use our contact form by clicking here. and well give you some recommendations.
4. I ordered a Custom Flash Drive and my order hasn't arrived! Where is it?
Please allow up to 1-3 days to process and ship your order. We use USPS Priority Flat Rate boxes to ship our orders. Typically, Domestic orders will arrive 3-10 business days after being shipped. International orders can take 10+ business days to several weeks to arrive at their international destination(s). In some rare circumstances, International orders can take several weeks to arrive depending on your country's postal system.
Please be patient, we haven't lost an order yet and guarantee you'll love your new custom flash drive.
Should you require additional service, use our contact form by clicking here.
5. You are sold out of X, Y, & Z Flash Drives! When are you getting more in stock?
Occasionally our inventory levels deplete quickly! If you don't want to wait for us to restock our inventory, you can order a flash drive from one of our distributors. A full list of retail websites can be found by clicking here.
6. I have a ton of drum samples and am interested in making my own kits. Would you sell my kit on your site?
Generally speaking, no. Unless you are well known producer or industry sound designer we probably won't carry your kit(s). Our goal is to provide the highest quality hip hop and electronic drum samples and libraries. By hand selecting our producers, sound designers, and kits we are able to quality control our sound library and keep our drums consistent and banging.
Feel free to submit a resume and proposal via our contact form by clicking here.
7. Do you sell non drum samples, i.e. samples from records?
No we don't. However, we do offer digging services for producers looking for the perfect sample or Vinyl LP.
For more information, visit our Digging Services page clicking here.